Remote IT Support Services.

How does remote support work?

1. Contact us
Describe the problem you are experiencing. We will assess whether it can be resolved remotely and, before any work begins, we will inform you of the service cost.

2. We connect securely
With your permission, we securely connect to your computer using dedicated remote support software.

3. We resolve the issue
Our technician diagnoses and resolves the problem while you can monitor every action on your screen.

What issues can we resolve remotely?

Many common computer problems can be resolved quickly without requiring an on-site technician.

We can assist you with:

• Windows problems and error messages.
• Microsoft Office issues.
• Outlook and email setup and troubleshooting.
• Software installation and configuration.
• Printer and peripheral issues, where remote resolution is possible.
• Slow computer performance and related issues.
• Detection and removal of unwanted software and malware.

Not sure whether your issue can be resolved remotely? Contact us and we will let you know.

Benefits of remote technical support

• Fast assistance
  There is no need to wait for an on-site technician. If the issue can be resolved remotely, we can begin immediately.
• Lower cost
  No travel or on-site technician visit is required.
• Secure connection
  The remote connection is established only with your permission.
• Support wherever you are
  We can assist you at home, at the office or anywhere with an active Internet connection.

Is remote support secure?

Yes. The connection is established only with your permission, and you remain in full control throughout the session.

To begin the remote support session:

• You launch the remote support application.
• You provide us with the connection details displayed on your screen.
• You can watch all actions performed by the technician in real time.
• You can end the connection at any time.

The remote support application is not permanently installed on your computer. Once the session has ended and the application is closed, remote access is terminated.

Charges & Process

💳 Charges

• The minimum charge is one hour, even if the issue is resolved in less time.

📞 Before we begin

After contacting us, the technician will:

• Assess the issue with you by phone.
• Confirm whether it can be resolved remotely.
• Provide an estimated cost for the service.

💰 Payment

• If you agree to proceed, payment for the first hour is made through IRIS or by bank transfer.
• The technician will then guide you through launching the remote support application and begin the connection.

🧾 Receipt or invoice

After payment, we issue:

• A service receipt for private customers.
• A service invoice for professionals and businesses.

What do you need to get started?

To receive remote technical support, you will need:

• A computer with an active Internet connection.
• The ability to launch the remote connection application.
• Your presence and permission to start the session.

The process is simple, and we guide you by phone through every step.

Supporting home users and businesses since 2003

Since 2003, Net On Cosmos | PCW.GR has been providing reliable technical support to home users and businesses, with a focus on resolving computer problems quickly and effectively.

With a physical presence in Kallithea and the ability to provide remote assistance, we can support you quickly, wherever you are.