Do You Need Installation or Technical Support for Your Synology NAS?
PCW.GR provides installation, configuration, management and technical support services for Synology NAS systems for home users, professionals and small businesses.
A properly configured Synology NAS can provide centralized file storage, reliable backup, secure file sharing and remote access to your data from anywhere.
The initial installation and configuration of a new Synology NAS is carried out at our workshop to ensure the system is properly configured before it is deployed. Once the installation is complete, most administration, configuration and support tasks can be performed remotely through a secure connection.
We can assist with issues related to Synology DSM, user accounts, shared folders, access permissions, backup jobs and Synology applications.
What Does Synology NAS Support Include?
Our services are tailored to the NAS model, your existing infrastructure and the actual requirements of your home or business environment.
Our services may include:
- Initial installation and configuration of your Synology NAS at our workshop.
- Configuration and updates of the Synology DSM operating system.
- Creation and management of users and groups.
- Configuration of shared folders and file storage.
- Management of user and group access permissions.
- Configuration of file access from Microsoft Windows computers.
- Installation and basic configuration of Synology applications.
- Configuration and support for Synology Drive.
- Backup configuration using Hyper Backup.
- Configuration of computer backups to the NAS.
- Secure remote access configuration using QuickConnect or other suitable methods.
- Storage, volume and backup job health checks.
- Troubleshooting configuration, synchronization and access issues.
Backup & Data Protection
A Synology NAS can become an important part of your data protection strategy, provided it is configured correctly and monitored regularly.
We can configure backups from computers and folders to your NAS, as well as backups from the NAS to an external drive, another compatible NAS or supported cloud storage services.
We can also review existing backup jobs, identify errors and perform test or actual data restores whenever technically possible.
For improved data protection, we recommend maintaining multiple backup copies of important files, with at least one copy stored on a separate device or at a different location.
Users, Shared Folders & Permissions
Proper user management and access permissions are essential in every business environment.
We can create user accounts and groups, organize shared folders and configure permissions so that each user has access only to the files required for their work.
This helps improve security, protects sensitive information and reduces the risk of unauthorized access or accidental data deletion.
Remote Synology NAS Support
After the initial installation, many administration and troubleshooting tasks can be performed remotely through a secure connection, always with your authorization.
Remote support may include checking DSM settings, managing users and permissions, troubleshooting Synology applications, resolving access issues and monitoring backup jobs.
This allows most technical issues to be resolved quickly without requiring you to bring the system back to our workshop.
When Can We Help?
You can contact PCW.GR when:
- You need a new Synology NAS installed and configured.
- Users cannot access shared folders.
- User permissions need to be reviewed or corrected.
- Synology Drive is not synchronizing correctly.
- Hyper Backup reports errors or backup jobs fail.
- You need secure remote access to your files.
- You want to improve the organization of your files and backup strategy.
- You require changes to your existing NAS configuration.
- A service stopped working correctly after a DSM update or configuration change.
What Is Not Included?
This service covers the installation, configuration, administration and technical support of the software and services running on a Synology NAS system.
We do not perform electronic or hardware repairs on Synology devices. If your NAS, hard drive or another hardware component develops a fault, we can perform an initial assessment, explain the available options and recommend the most appropriate next steps.
Supporting Home Users & Businesses Since 2003
Since 2003, Net On Cosmos | PCW.GR has been providing computer support, Microsoft technologies support and data storage and backup solutions for home users, professionals and businesses.
With extensive experience in remote IT support, Microsoft Windows, Windows Server, Microsoft 365 and Synology NAS systems, we can evaluate your requirements and recommend a reliable, well-organized solution that fits your needs.
Need Support for Your Synology NAS?
Contact us to discuss your NAS model, your current configuration and the work you need to be carried out.
We will evaluate your requirements and let you know which tasks can be completed remotely and which require your Synology NAS to be brought to our workshop for initial installation or physical inspection.