Do you think your computer may be infected with a virus or malware?
PCW.GR provides professional virus removal and malware removal services for computers running Microsoft Windows, supporting home users, self-employed professionals and small businesses.
Viruses, malware, potentially unwanted programs (PUPs) and malicious browser extensions can affect computer performance, display unwanted advertisements, change system settings or put personal and business data at risk.
We inspect the system, remove the threats that are detected and restore essential settings that may have been affected. After the cleaning process, we test the computer’s operation and advise you on appropriate protective measures.
How can you tell if your computer has been infected with a virus or malicious software?
A computer infected with malicious software may display one or more of the following symptoms:
- The computer suddenly becomes much slower or takes significantly longer to start.
- Pop-up windows and unwanted advertisements appear repeatedly.
- The browser homepage or search engine has changed without your permission.
- You are redirected to unknown or suspicious websites.
- Unknown programs, toolbars or browser extensions appear.
- The antivirus software has been disabled or no longer receives updates.
- The computer began experiencing problems after you opened a suspicious email or visited an unfamiliar website.
- Programs do not open or fail to work correctly.
- Windows Task Manager or the Registry Editor cannot be opened.
- The computer frequently freezes, displays errors or restarts unexpectedly.
- Your files have disappeared, changed or appear to be encrypted.
- Someone informs you that they received emails or messages from your account that you did not send.
- Processor, memory or internet usage is unusually high without an obvious reason.
- A message demands payment to restore access to your files or computer, which may indicate ransomware.
Some of these symptoms may also be caused by a different technical problem. For this reason, we perform a diagnosis before reaching a conclusion about the condition of the system.
What does the virus and malware removal service include?
The procedure is adapted to the condition of the computer and the type of infection detected.
Depending on the circumstances, the service may include:
- Diagnostic inspection of the computer and operating system.
- Scanning for viruses, malware, spyware and unwanted programs.
- Removal of malicious or unwanted items that are detected.
- Inspection of programs that run during Windows startup.
- Inspection of installed applications and services.
- Removal of unwanted browser extensions and settings.
- Restoration of the homepage and default search engine, where required.
- Inspection of Microsoft Defender or the existing security solution.
- Inspection of essential security settings and Microsoft Windows updates.
- Testing of the system after the cleaning process.
- Guidance on safer computer and internet use.
What happens after the cleaning process?
After the malicious software has been removed, we test the system’s essential functions to confirm that the computer is operating correctly and that affected settings have been restored.
We also check the status of Windows updates, browser updates and the existing security protection, as outdated software can increase the risk of future problems.
Based on how the computer is used, we can assess its level of protection and, where necessary, recommend a suitable security solution. PCW.GR does not sell antivirus software, and any recommendation is based on the actual needs of the user or business.
How to Protect Your Computer from Viruses and Malware
Computer security does not depend solely on having antivirus software installed. Regular software updates, careful handling of emails and attachments, the use of strong passwords and avoiding software from unknown sources are equally important.
Maintaining up-to-date backups is also essential. Important files should be stored on a second device or in a different location, so they do not depend entirely on the computer used every day.
After the work has been completed, we explain the basic steps that can help reduce the risk of another infection.
When might Windows need to be reinstalled?
In most cases, we first attempt to clean and restore the existing system. However, if the infection is extensive, important operating system files have been damaged or the reliable operation of the computer cannot be confirmed, reinstalling Microsoft Windows may be recommended.
Before any such work is carried out, we explain the condition of the system, the available options and whether personal files can be retained or copied, where technically possible.
Important information about your data
Removing malicious software does not guarantee the recovery of files that have already been deleted, damaged or encrypted. In cases of a serious infection, ransomware or suspected unauthorised access to online accounts, additional actions may be required, such as changing passwords and checking the available backups.
Each incident is assessed individually, and we clearly explain what can be restored and which next steps are recommended.
Supporting home users and businesses since 2003
Since 2003, Net On Cosmos | PCW.GR has provided computer diagnosis, repair and technical support services for systems running Microsoft Windows, serving home users, self-employed professionals and businesses.
With experience in resolving security-related problems, removing malicious software and restoring computer operation, we can assess the condition of your system and recommend the most appropriate course of action.
Do you need virus or malware removal?
If your computer is behaving suspiciously or displaying any of the symptoms described above, contact us and explain the problem you are experiencing.
We will perform the necessary checks, inform you about the condition of the system and proceed with the appropriate cleaning and restoration work.