Do You Need Ongoing IT Support for Your Business?
PCW.GR provides ongoing computer IT support services for small businesses and professionals through IT support agreements, offering fast response times and reliable technical support for the day-to-day computer and Microsoft service issues your business may encounter.
Our goal is to resolve technical issues quickly, help prevent recurring problems and keep your systems running smoothly, allowing you to focus on your business with minimal disruption.
With an IT support agreement, your business gains a trusted external IT partner who understands your environment and requirements and can respond more efficiently whenever technical issues arise.
What Does an IT Support Contract Include?
Each contract is tailored to the number of computers, equipment, software applications and the actual requirements of your business.
Depending on the selected support plan, it may include:
- Fast remote technical support for everyday user issues.
- Telephone support and technical guidance.
- Support for computers running Microsoft Windows.
- Troubleshooting for Microsoft Office applications, including Outlook, Word and Excel.
- Support for Microsoft 365, business email, Outlook, OneDrive and Microsoft Teams.
- Support for Windows Server and Active Directory, where applicable.
- Support and administration of Synology NAS systems.
- Installation and basic configuration of software applications.
- Troubleshooting of printers and peripheral devices where remote resolution is possible.
- Basic preventive maintenance and health checks for supported computers and systems.
- Monitoring the status of backups where a backup infrastructure is in place.
- Priority response compared to one-off support requests.
Remote Technical Support
Technical support is provided primarily through a secure remote connection, eliminating the need for an on-site technician visit to your business.
With your authorization, we can securely connect to your computers or supported systems to perform diagnostics, configuration changes and troubleshooting.
Remote support enables faster response times and minimizes the amount of time an employee or business-critical system remains unavailable.
Who Is This Service For?
An IT support contract is ideal for:
- Small businesses without an in-house IT department.
- Professionals who rely on their computers and software every day.
- Businesses with multiple users and computers running Microsoft Windows.
- Businesses using Microsoft 365 and business email services.
- Businesses using Windows Server, Active Directory or Synology NAS.
- Businesses requiring regular or ongoing technical support.
- Businesses looking for a trusted IT partner who already understands their technical environment.
Benefits of an IT Support Agreement
- Faster response: Customers with an active support agreement receive priority assistance.
- Dedicated IT partner: You don’t have to explain your IT environment and equipment from scratch every time you need support.
- Reduced downtime: Problems can be diagnosed and resolved more quickly.
- Proactive support: Regular system checks help identify potential issues before they become serious problems.
- Better planning: Support activities are organized according to your business priorities and operational requirements.
- Predictable costs: You know in advance the agreed cost of your ongoing technical support.
- Time savings: Your employees can return to work more quickly without searching for a different technician each time.
How Is the Support Agreement Structured?
Before our cooperation begins, we assess your business requirements and existing IT environment.
Typical assessment criteria include:
- The number of users and computers.
- The operating systems and software applications in use.
- Whether your environment includes Microsoft 365, Windows Server or Synology NAS.
- The frequency of technical support requests.
- The required response time and level of technical coverage.
- The services included in the agreed IT support plan.
Based on this assessment, we recommend the most appropriate IT support agreement for your business.
What Is Not Included?
Unless otherwise agreed, the support agreement does not include:
- The purchase or replacement of computers, spare parts or other hardware.
- Licensing costs for Microsoft Windows, Microsoft Office, Microsoft 365 or any other commercial software.
- Third-party services, subscriptions or cloud storage services.
- Hardware repairs requiring physical inspection at our workshop.
- Projects or services outside the scope of the agreed IT support agreement.
Any work or equipment not covered by the agreement is always discussed in advance and quoted separately before any work begins.
Supporting Businesses Since 2003
Since 2003, Net On Cosmos | PCW.GR has been providing computer IT support and Microsoft technologies support to professionals and businesses.
With extensive experience in remote IT support, Microsoft Windows, Microsoft Office, Microsoft 365, Windows Server, and the day-to-day technical support of business users, we can become your company’s trusted external IT partner.
Need an IT Support Agreement?
If your business requires regular or ongoing technical support, contact us to discuss your requirements and existing IT infrastructure.
We will assess your business environment, discuss your requirements and recommend the most suitable IT support agreement, with clearly defined services, response times and terms of cooperation.